Please Read – Dire Website Problems at Lenscraft

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Olympus EM5, ISO200, f/8.0, 1/8". Handheld.
Olympus EM5, ISO200, f/8.0, 1/8″. Handheld.

The Lenscraft website is down yet again although this time I triggered it.

Regular readers may recall some of the problems I have experienced over the past 12 months. In this time I have repeatedly upgraded the site and hosting package to cope with problems. At the same time the support from my hosting company has become sketchy. In recent months the site performance has dropped to what I consider to be an unacceptable level and there has been increasingly regular periods where the site has gone down for no reason.

Over this last weekend two things happened that demanded action. Firstly my email accounts for Lenscraft stopped working. I couldn’t even log in via webmail as the email server reported that it was running too slow to allow me access and I am still waiting on a response to this. Secondly I receive my annual renewal for the hosting and it was large. So large in fact that I can’t afford to continue running the site.

My response has been to find a new hosting company to work with and so far they have been excellent. They have migrated Lenscraft onto their servers and my testing confirms its working as it should. My next step was to have the domains migrated and have the Lenscraft domain pointed to the new hosting company.

And this is where my problems have started again. The domain has transferred successfully but continues to point to the old hosting company who have now closed my server. The new hosting company is working hard to help correct the issue but at the moment I’m not sure whenI will have this resolved. The result is that the Lenscraft website is down, I can’t send or receive email from Lenscraft and if someone sends me an email, it simply vanishes without even reporting a failure to them.

So if you have emailed me and are wondering why I haven’t replied, it’s because I can’t receive your email. If you need to reach me please use my personal email (robin@rnwhalley.force9.co.uk) until Lenscraft is back.

What a week!

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