A couple of weeks back I was in the Lake District enjoying some walking and photography. It was during this time that I came across a rather high contrast scene so reached for my filter kit. Regular readers may know that I am a huge fan of the Lee Seven 5 series of filters which are ideal for Micro 43 cameras. The filters may be expensive but the kit is very well engineered with high quality materials.
Anyway, I pulled out my filter holder and tried to slot in one of the ND grads. At first it seemed to fit but then I noticed it was lose. On closer inspection I found out that one of the screws which secures the blades into which the filters slow was missing. Now the blades were lose and so was the filter.
Back home I decided to email Lee Filters to see where I could find a replacement screw as I have never seen these being sold. Result! There was a very fast response from the Lee Customer Service team asking for my address so they could post me a replacement screw.
What I didn’t mention in all this is that I left it quite late to contact Lee Filters and was now facing my next trip without a usable filter holder. Fortunately Lee acted on the email very quickly and the day after my sending my postal address an envelope arrived containing not 1 but 4 of the screws together with the 4 plastic spacers which are also used in the filter holder. What great customer service.
A big thank you to the team at Lee for acting so quickly. You saved my trip.